Trash will be collected once a week, on THURSDAY.
To help protect our employees, we strongly encourage that ALL HOUSEHOLD TRASH BE PLACED IN BAGS inside the CWD-provided grey 95-gallon trash cart.
Place all trash items out no later than 7:00 am for pickup between 7:00 am and 7:00 pm on your service day. Please ensure the trash cart and the recycle cart are separated by at least three (3) feet, and at least three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Overloaded carts or carts blocked by cars will not be serviced.
Position the trash cart with the wheels toward the street.
Recycling will be picked up once a week, on THURSDAY.
All recyclables must be placed inside the blue 95-gallon recycle cart.
Place all recyclable items out no later than 7:00 am for pickup between 7:00 am and 7:00 pm on your service day. Please ensure the recycle cart and the trash cart are separated by at least three (3) feet, and three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches.
Position the recycle cart with the wheels toward the street.
Bulky Waste & Brush
Bulky waste and brush will be collected weekly, on your regular trash service day. You are limited to one (1) cubic yard of bulky waste and loose brush per collection. Tied and bundled brush may be set out in unlimited quantities.
Important! CWD does not provide standard pickup for commercial demolition, construction, nor remodeling debris. Household debris must be containerized to be eligible for pickup. The box or other disposable container must be no larger than 2′ x 2′ x 4′ and weigh no more than 50 pounds.
Missed trash/recycling and bulk item collection should be reported to CWD. To speak to a customer service representative, please call 972.392.9300, and choose option 2.
Have a load that exceeds the acceptable limit? Want it all picked up at once? contact CWD at 972.392.9300, Option 2, for a price quote.
Tree limbs must be placed with trunks parallel to the street without obstructing the sidewalk. Individual items or bundles must weigh less than 50 lbs., and be no longer than four (4) feet.
Bulk Items – Acceptable
- Kitchen Appliances
- Washing Machines and Dryers
- Toys tagged as “Bulk Item”
- Yard Tools Tagged as “Bulk Item”
- Bundled Carpet in 4-Foot Lengths
- Water Heaters (drained)
- Furniture Fence Panels Not Bigger than 4 feet x 6 feet
- Refrigerators/Freezers (must be tagged certifying removal of refrigerant)
Bulk Items – Prohibited
- Single Items Weighing More than 150 lbs.
- Commercial Construction and Remodeling Debris (Call CWD for a pickup estimate.)
- Household Hazardous Waste (paint, motor oil, pool chemicals, etc.).
- Propane Tanks
- Loose Debris (Debris must be placed in a box or other disposable container no larger than 2’x2’x4′ and weighing no more than 50 pounds.)
Our online address search tool will assist you! Click on View My Schedule from the menu bar above. Type in your residential service address to view your schedule.
Trash is serviced weekly, on Thursday.
Recycling is serviced weekly, on Thursday.
Bulky Waste and Brush are serviced weekly, on Thursday.
CWD will be billing residents quarterly.
Mail: Send your payment to CWD in the envelope provided to you in your quarterly bill.
Online: Select “Pay My Bill” from the CWD website main menu and follow the instructions on the Pay My Bill page.
In Person: Bring your check or cash, along with your payment coupon, to the CWD Administration Building at 2010 California Crossing Road, Dallas, TX 75220.
Frequently Asked Questions
Q How do I get my trash cart replaced if it is damaged or has normal wear and tear? Does it cost anything?
A Please call CWD at 972.392.9300, Option 2. There is no cost for a replacement unless the damage was caused by fire.
Q How do I get a special pickup for extra items or non-compliant items?
A Call CWD Customer Service at 972.392.9300, Option 2, and request an estimate for a special pickup. Estimates are free.
Q Is it possible to get an extra trash and/or recycle cart? What do they cost?
A Absolutely! Additional carts are available from CWD for a fee. Please call CWD Customer Service at 972.392.9300 and select Option 2 to speak with a representative.